What good is a security service that isn’t monitored? Sure, it may help deter some burglars, but that’s not exactly the full protection you signed up for. With Telus, you can rest assured that your security system is being monitored 24/7—every second of every day—without exception.
To make sure you have the protection you want and need, six interconnected Customer Monitoring Centres provide uninterrupted service for the rapid response you can depend on. Our system is highly secure, ULC-certified, TMA Five Diamond rated. That means your home will be monitored by trained professionals who have the critical information and best practice protocols in place to protect your home and provide emergency response when you need it.
Two monitoring facilities provide redundant and reliable services, so we receive alarm signals at all times, even if one service is interrupted.
What to Expect When an Alarm Is Activated
If an alarm is activated—due to intrusion, fire, panic, medical, or environmental—we first confirm the event to ensure the alarm wasn’t activated inadvertently. In other words, customers can disarm their panel or cancel an alarm if it’s accidentally triggered. (After all, you don’t want the fire department to arrive if you left the toast in the toaster too long or security to arrive for a teenager who forgot their keys.)
You can also cancel an alarm using your SmartHome mobile app. Just remember you have only 90 seconds after the alarm goes off to cancel it. And you need to press and hold the Cancel button for three seconds.
Even if the alarm is cancelled, a customer support monitor will call you or your emergency contact(s) to ensure you and your home are, in fact, safe.
If the alarm is neither cancelled nor verified (e.g., if we are unable to reach you), standard action protocols will be initiated, which includes contacting emergency contacts and dispatching a guard or emergency service provider (police, fire, ambulance) as needed.
An ADT (now Telus) monitored alarm system from Alarm Guard will keep you feeling secure and protect your assets and could even help you save on homeowner’s insurance! Check out our packages and call now for a free quote at 1-855-518-4458 and talk with an expert about how to protect your home with 24-hour monitoring.